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Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...
A certification is a third-party attestation of an individual's level of knowledge or proficiency in a certain industry or profession. They are granted by authorities in the field, such as professional societies and universities, or by private certificate-granting agencies. Most certifications are time-limited; some expire after a period of ...
ALISON is an Irish online education platform for higher education that provides certificate courses and accredited diploma courses. [5] [6] It was founded on 21 April 2007 in Galway, Ireland, by Irish social entrepreneur Mike Feerick. [7] As of July 2022, Alison has 4,000 courses, 25 million learners worldwide, and 4.5 million graduates. [2] [3]
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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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