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Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
The software tracks software development processes including feature requests and requirements to design revisions and actual changes in the code. [6] It keeps track of what tests were done, what was tested, who performed the test and when, on what platform, under which configuration and in what language. [ 7 ]
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The Axosoft (formerly OnTime) product is a proprietary project management and bug tracking system developed by GitKraken. The system is available as hosted or on-premises software. [ 3 ] The software allows project managers and developers to see each task, requirement, defect and incident in the system on individual filing cards through the ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
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