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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
These terms and definitions change from standard to standard, but are essentially the same. Configuration identification is the process of identifying the attributes that define every aspect of a configuration item. A configuration item is a product (hardware and/or software) that has an end-user purpose.
"X as a service" (rendered as *aaS in acronyms) is a phrasal template for any business model in which a product use is offered as a subscription-based service rather than as an artifact owned and maintained by the customer. The converse of conducting or operating something "as a service" is doing the same using "on-premise" assets (such
WS-D—Web Services-Discovery; WSDL—Web Services Description Language; WSFL—Web Services Flow Language; WUSB—Wireless Universal Serial Bus; WWAN—Wireless Wide Area Network; WWID—World Wide Identifier; WWN—World Wide Name; WWW—World Wide Web; WYSIWYG—What You See Is What You Get; WZC—Wireless Zero Configuration
Implementing cryptography in hardware means that part of the processor is dedicated to the task. This can lead to a large increase in speed. [4] In particular, modern processor architectures that support pipelining can often perform other instructions concurrently with the execution of the encryption instruction. Furthermore, hardware can have ...
It refers to the ability of technical support personnel to install, configure, and monitor computer products, identify exceptions or faults, debug or isolate faults to root cause analysis, and provide hardware or software maintenance in pursuit of solving a problem and restoring the product into service. Incorporating serviceability ...
Software-defined infrastructure (SDI) is the definition of technical infrastructure controlled by computer hardware, that is entirely under the control of software. It operates independent of any hardware-specific dependencies and is programmatically extensible. Drive for innovation boosts demand for software-defined equipment.
Tier 4: Outside support for "items not directly serviced by the organization" Access to varying levels of support for products and services to in-house employees and corporate customers, providing information and troubleshooting [40] is via various channels such as toll-free numbers, [41] websites, instant messaging, or email.