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A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams.
A Microsoft Certified Partner (MCP) is a firm that provides Microsoft-related products or services, or support for such.It is part of the Microsoft Partner Network.. They are confirmed by Microsoft to be official, and that they work effectively, and help customers with a range of information technology (IT) projects and specific products and services.
The application obtains the license limits that apply to that user's license, such as a time limit or enabling of product features, from the vendor's system and optionally also locks the license to the user's system. Once activated the license continues working on the user's machine with no further communication required with the vendor's systems.
The Windows Hardware Certification program (formerly Windows Hardware Quality Labs Testing, WHQL Testing, or Windows Logo Testing) is Microsoft's testing process which involves running a series of tests on third-party device drivers, and then submitting the log files from these tests to Microsoft for review.
Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
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Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
It covers the process of controlling modifications to the system's design, hardware, firmware, software, and documentation. Configuration Status Accounting: includes the process of recording and reporting configuration item descriptions (e.g., hardware, software, firmware, etc.) and all departures from the baseline during design and production.