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TeamViewer is a remote access and remote control computer software, allowing maintenance of computers and other devices. [8] [9] It was first released in 2005, [10] and its functionality has expanded step by step. [11] TeamViewer is proprietary software that requires registration and is free of charge for non-commercial use. [12]
File transfer: the software allows the user to transfer files between the local and remote computers, from within the client software's user interface. Audio support: the remote control software transfers audio signals across the network and plays the audio through the speakers attached to the local computer. For example, music playback ...
TeamViewer SE is an international technology company headquartered in Göppingen, Germany. [1] [2] The company became known for the TeamViewer remote access and support software of the same name. [3] Within the TeamViewer software, customers can connect, monitor, and control computers, machines, and other devices.
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
Most remote access software can be used for "headless computers": instead of each computer having its own monitor, keyboard, and mouse, or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education.
VNC (Virtual Network Computing) is a graphical desktop-sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It transmits the keyboard and mouse input from one computer to another, relaying the graphical- screen updates, over a network . [ 1 ]
ADFS support; While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user's computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper's PC to the cloud service ...
For end-users joining a support session, a variety of bootstrappers can be used including Microsoft's ClickOnce technology. [12] The Java client is targeted to OS X and Linux computers and is activated with Java Web Start. The iOS client is targeted to iPhones and iPads. The Android client is targeted to Android phones and tablets.
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