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Computer aided call handling (CACH) is built on the premise that effective call handling is the foundation for an efficient dispatch response. By using structured call handling and a series of risk calculations, such systems can make objective dispatch recommendations based on information provided by the caller.
Train Dispatcher is a train simulator of centralized traffic control (CTC) systems. It was originally developed in the 1980s as a training tool for a commercial railroad and was then made available to the public. The software is currently produced by SoftRail (formerly Signal Computer Consultants) for Windows-based computers.
Computer-aided call handling; Computer-aided dispatch; Counting point; ... Data dissemination; Design for availability; Dispatch (logistics) Distribution Simulation; E.
Previously, the 38-year-old computer-aided dispatch system — known as CAD — went down on New Year's Eve, when a Y2K-style glitch was “not allowing personnel to log on with the new year ...
1997 — METROPOLITAN TORONTO POLICE, the "Metropolis" program, for technology innovations in policing, including the Computer Aided Dispatch (CAD) system, the automated 911 Emergency Response System, the Computer-Aided Scheduling of Courts system, the Repository of Integrated Computer Images (mugshot) system, the Criminals Information Processing System, the Computer Assisted Reconstruction ...
The advantage in using a computer based system is objectivity in decisions made, meaning a consistent service delivery. Call handling software can be linked to computer aided dispatch in order that this process is fully integrated, and information from the call handling software is passed directly to dispatch software where appropriate. [1]
A dispatcher training simulator (DTS), also known as an operator training simulator (OTS), is a computer-based training system for operators (known as dispatchers) of electrical power grids. [ 1 ] [ 2 ] It performs this role by simulating the behaviour of the electrical network forming the power system under various operating conditions, and ...
Trapeze PASS is a scheduling and dispatching application developed to support the transportation management efforts of demand response transit services while following guidelines from the Americans with Disabilities Act.