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It is intended to help choose a direction, plan a route, or answer specific questions. Initially, the service will be available to a limited number of users in the United States. [17] [15] In November 2023, Booking.com launched the ability to make cruise reservations in the United States, in partnership with World Travel Holdings. [18]
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Booking Holdings Inc. is an American travel technology company incorporated under Delaware General Corporation Law and based in Norwalk, Connecticut, that owns and operates several travel fare aggregators and travel fare metasearch engines including namesake and flagship Booking.com, Priceline.com, Agoda, Kayak, Cheapflights, Rentalcars.com, Momondo, and OpenTable.
In December 2017, Agoda initially refused to give a refund to a customer that booked a non-existent hotel. Agoda eventually paid a refund following a fraud complaint filed with the Thai government. [28] In 2019, Agoda was criticized for difficulties with customers removing their homes from the website. The customers cited customer service ...
After Booking Holdings laid off about 25 percent of its workforce across 60 countries in 2020 and 2021 because of the pandemic, its Booking.com unit is lopping off another 2,700 call center jobs ...