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In July 2021, Octopus rose 12 places on the UK Customer Service Index to 17th, making it the only energy company in the Top 50. [26] Also in 2021, Octopus built the UK's first R&D and training centre for the decarbonisation of heat. Located in Slough, the centre will train 1000 heat pump engineers per year and develop new heating systems. [27]
Octopus Energy was established in 2015 as a retail electricity and gas supplier in the UK, and by December 2019, had over 1.35 million domestic and business customers. Under the Octopus Energy Group brand, it has expanded into energy for business and energy services, and licences its customer handling software to other energy suppliers. [5]
The company is now the second largest energy supplier in the UK, and has expanded to other markets including Japan and Australia. [ 10 ] [ 11 ] [ 12 ] The Financial Times reported in 2023 that "Octopus’s credentials as a disrupter have helped win the backing of investors including Generation Investment Management , chaired by former US vice ...
Newly issued 0800 numbers were lengthened to include seven digits after the 0800 prefix, and the additional 0808 prefix was introduced during 1997. Also during the 1990s, deregulation allowed companies other than BT to acquire 0800 numbers and issue them to their customers, as well as allowing customers with existing freephone numbers to retain ...
In a 2023 review, the UK government regulator for the energy sector, Ofgem, found that British Gas had 'moderate weaknesses' with their customer service processes, alongside the majority of suppliers. [29] They are described as the "worst firm to be moved to" by MoneySavingExpert.com after a 2022 survey. [30] [non-primary source needed]
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Unlike the Crown Dependencies of Jersey, Guernsey and the Isle of Man which use the UK area codes 01534, 01481 and 01624, respectively, telephone numbers in British Overseas Territories do not come under the UK telephone numbering plan. Some are within the North American Numbering Plan (NANP). These calls are treated as international calls.
In Paraguay, the prefix "0800" is used for toll-free numbers, followed by 6 digits. In the Philippines, the prefix for toll-free numbers is "1800" followed by either one, two, or four digits (examples include 8, 10, and 1888), and then by either a four- or seven-digit phone number. However, there are restrictions.