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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Consumer Reports states that PriceGrabber places the ads and pays a percentage of referral fees to CR, [25] who has no direct relationship with the retailers. [26] Consumer Reports publishes reviews of its business partner and recommends it in at least one case. [27]
Consumers' Checkbook/Center for the Study of Services (doing business as Consumers’ CHECKBOOK) is an independent, nonprofit consumer organization.It was founded in 1974 [1] in order to provide survey information to consumers about vendors and service providers.
ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
Launched in 2007, [1] [2] Amazon Vine is an internal service of Amazon.com that allows manufacturers and publishers to receive reviews for their products on Amazon. [3] [4] [5] Companies pay a fee to Amazon and provide products for review. The products are then passed to Amazon reviewers, who can publish a review.
The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews. [90]
Amazon reviews US product reviews from Amazon.com. None. 233.1 million Text Classification, sentiment analysis 2015 (2018) [6] [7] McAuley et al. OpinRank Review Dataset Reviews of cars and hotels from Edmunds.com and TripAdvisor respectively. None. 42,230 / ~259,000 respectively Text Sentiment analysis, clustering 2011 [8] [9] K. Ganesan et al ...
Software peer reviews are conducted by one or more colleagues of the author, to evaluate the technical content and/or quality of the work. [2] Software management reviews are conducted by management representatives to evaluate the status of work done and to make decisions regarding downstream activities.