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Some desktop email apps and most mobile email apps, like on iPhone and Android, use IMAP. Actions taken in these apps are mirrored in your AOL Mail account everywhere. Emails deleted from the apps will be placed in your Trash folder. Deleting email from the Trash removes it from your account. Apps that use POP
When emails go missing in AOL Mail, it's often due to a few simple things; either the message is in the wrong folder, your third-party mail client's settings, or your account was deactivated due to inactivity. Check your other folders. The first thing place to check if you're missing mail is to check your other folders.
Are your emails and contacts missing? If you haven't signed in to AOL Mail for 12 months or more, your mailbox is considered inactive. An inactive mailbox stops receiving new emails, and all mailbox contents, folders, contacts and settings are permanently deleted.
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First, if you're in search of missing emails, you'll want to sift through the most recent ones in your spam folder. You can also use the search bar to hunt by keyword or sender (type in "spam ...
Find out more about why your AOL account may have been deactivated or deleted.
For help locating your billing info, review Account Management help article. If you have questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
If your contacts are getting emails you didn't send, your sent folder is full of messages you didn't send, or you're missing folders, it could be a sign that your account has been compromised or hacked. If you notice these signs, you may also end up having problems with sending or composing mail.