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Wilko.com Limited (trading as Wilko) is a British home improvement and homeware retailer. It was founded as Wilkinson's by James Kemsey Wilkinson and Mary Cooper in 1930, opening its first store as a hardware retailer in Leicester .
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
In September 2023, the retailer began looking at acquiring Wilko locations, following the chain's administration. [23] In December, Tristan Phillips, the former head of finance at Marks & Spencer, was promoted to be the retailer's chief executive. [24] in April 2024, Aziz Tayub sold Poundstretcher to Fortress Investment Group. [25]