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In 1984, the problem resolution offices (PRO) consisted of 80 full time employees and was headed by George A. O'Hanlon, the IRS ombudsman at the time. [5] [6] Commentators called for expanding the number of ombudsman as part of wider criticism of how the IRS was operating. [3]
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In 1979 the Taxpayer Ombudsman Office was created within the Internal Revenue Service to act as an ombudsman for the taxpayer. [2] Renamed in 1996 as the Office of the Taxpayer Advocate, this office has a unique role with the Treasury Department as having the responsibility to submit annual reports to Congress without any prior review or comment from the IRS Commissioner, the Secretary of the ...
Besides attending the ONO's annual conference, many members of the ONO often participate in small mini-conferences which are conducted by conference telephone calls or email throughout the year. Members can raise issues they are dealing with and swap viewpoints on a wide range of topics that news ombudsmen and standards editors deal with on a ...
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