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It is a free service. Similar duties are carried out by the Public Services Ombudsman for Wales, the Scottish Public Services Ombudsman and the Northern Ireland Ombudsman. The current (interim) Local Government and Social Care Ombudsman is Paul Najsarek, whose appointment commenced on 1 April 2023. [2]
Ofcom regulates the UK telecoms sector, defining and enforcing the conditions by which all mobile and fixed-line phone and broadband companies must abide. These 'general conditions' are wide-ranging rules relating to matters such as telephone numbering, emergency services, sales, marketing and interconnection standards.
Energy Ombudsman [165] - With over 2,500 energy companies signed up to our scheme, the Energy Ombudsman is the only alternative dispute resolution scheme in the UK energy sector. The Energy Ombudsman is approved by Ofgem to impartially and independently handle disputes between consumers and energy suppliers [166] including: gas and electricity ...
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The IPCC self-regulation scheme covered England and Wales; oversight of the police complaints system in Northern Ireland is the responsibility of the Police Ombudsman for Northern Ireland. [12] In Scotland the Police Investigations and Review Commissioner (PIRC) reviews the way the police handle complaints from the public and also conducts ...
Under s10(1), the Ombudsman must give reasons for not investigating. Under s10(2), where an investigation is conducted, the Ombudsman must send a report to the Member of Parliament, the principal officer of the department or authority and any other person alleged to have taken or authorised the action complained of.
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
The IPCC was also, in Northern Ireland, the successor body to Office of the Police Ombudsman for Northern Ireland, set up in 2000 to investigate complaints against the Royal Ulster Constabulary and its successor the Police Service of Northern Ireland (PSNI). It had its own teams of civilian investigators and was completely independent of the ...