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GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.
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The company's free proprietary software is written in Ruby on Rails, [7] and runs exclusively on Microsoft Windows. [8] The software discovers IP -addressable devices and includes help desk functionality and an integrated knowledge base.
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
Jesse Vincent, while enrolled at Wesleyan University in 1994, worked for Wesleyan's computing help desk and was responsible for improving the help desk and residential networking software infrastructure. This task included setting up a ticketing system for the help desk.
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