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2. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk has a more broad and user-centered approach which is designed to provide the user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning incidents and user ...

3. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers). [4] For businesses needing to provide technical support, outsourcing allows them to maintain high availability of service. Such need may result from peaks in call volumes ...

4. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...

5. Application analyst - Wikipedia

   en.wikipedia.org/wiki/Application_analyst

   An application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie within the ...

6. 6 High-Paying Jobs That Don’t Require Sitting at a Desk All Day

   www.aol.com/8-high-paying-jobs-don-160016387.html

   The problem with a lot of high-paying jobs is that you’re often stuck at a desk all day in front of a computer, which can be tiring, bad for the body, and just not a lot of fun. Read Next ...

7. White-collar worker - Wikipedia

   en.wikipedia.org/wiki/White-collar_worker

   Office workers. A white-collar worker is a person who performs professional service, desk, managerial, or administrative work.White-collar work may be performed in an office or other administrative setting.