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Chewy launched a free tele-triage service called Connect With a Vet in October 2020. [17] In November 2020, Chewy announced that it would produce and fulfill orders of customized prescription medications , commonly referred to as compounding, for instances where commercial alternatives are absent. [ 18 ]
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In September 2000, Pets.com opened a new customer service call center in Greenwood, Indiana and relocated the majority of its customer work force to Indiana in order to cut costs. [24] They aggressively undertook actions to sell the company. PetSmart offered less than the net cash value of the company, and Pets.com's board turned down that offer.
The company's third CEO, Phil Francis, re-tooled the company by emphasizing employee training and customer service, overhauling operations and systems, redesigning stores for visual appeal, and marketing PETsMART as a one-stop shop for pet products and services. By 2002, the company had fully integrated its in-store, online, and catalog sales.
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