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The concept of street-level bureaucracy was first coined by Michael Lipsky in 1969, [2] who argued that "policy implementation in the end comes down to the people [(the street-level bureaucrats)] who actually implement it". However, the process of street-level bureaucracy has been around for a much longer period.
The concept of street-level bureaucracy was popularized by Michael Lipsky in 1980. He argued that "policy implementation in the end comes down to the people who actually implement it". [2] He argued that state employees such as police and social workers should be seen as part of the "policy-making community" and as exercisers of political power.
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