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With empirical evidence to support his theory, Coombs [3] provided a summary of crisis response strategy guidelines for crisis managers, given here in Table 1. SCCT provides crisis managers with an evidence-based guide to assessing and responding to crises, allowing them to make informed, strategic, and beneficial decisions.
The studies of Sir Francis Galton are said to have laid the foundation for the critical incident technique, but it is the work of Colonel John C. Flanagan, that resulted in the present form of CIT. [ 1 ] Flanagan defined the critical incident technique as:
It is a form of psychological first aid. It includes pre-incident preparedness and acute crisis management through post-crisis follow-up. The purpose of CISM is to decrease the severity of symptoms of post-traumatic stress disorder developing after a crisis. [1]
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The response shall include action in the following areas: crisis prevention, crisis assessment, crisis handling, and crisis termination. The aim of crisis management is to be well prepared for crisis, ensure a rapid and adequate response to the crisis, maintaining clear lines of reporting and communication in the event of crisis and agreeing ...
The article "Crisis response and crisis timing strategies, two sides of the same coin" by Claeys and Cauberghe discusses crisis management strategies and the importance of timing in responding to crises. [23] Crisis response and crisis timing strategies are two sides of the same coin and should be considered together when developing crisis ...
People who experience a crisis perceive it as a negative event that generate physical emotion, pain, or both. They also feel helpless, powerless, trapped, and a loss of control over their lives. [6] Crisis events tend to occur suddenly and without warning, leaving little time to respond and resulting in trauma. [7]
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