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Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline.
A Passenger Service System or PSS is a network of software applications that help airlines manage all the passenger-related operations from ticketing to boarding. [1] The PSS usually comprises an airline reservations system , an airline inventory system and a departure control system (DCS).
[citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. [1] Gate agents are able to see everything about each customer's ...
Many airlines subcontract ground handling to an airport or a handling agent, or even to another airline. Ground handling addresses the many service requirements of a passenger aircraft between the time it arrives at a terminal gate and the time it departs for its next flight.
Before a flight departs, the so-called passenger name list (PNL) is handed over to the departure control system that is used to check-in passengers and baggage. Reservation data such as the number of booked passengers and special service requests is also transferred to flight operations systems, crew management and catering systems.
Icelandair Boeing 757 being serviced by another airline; SAS at Gardermoen Airport A ground-handling tug pulls a British Airways Boeing 747-400 at Heathrow Airport, England Airbus A380-800 operated by Qatar Airways on apron outside Heathrow Terminal 4 with a wide range of ground handling equipments around such as aircraft container, pallet loader, ULD, jet air starter, belt loader, pushback ...
Baggage handler unloading baggage from a bag belt at Detroit Metropolitan Airport. In the airline industry, a baggage handler is a person who loads and unloads baggage (suitcases or luggage), and other cargo (airfreight, mail, counter-to-counter packages) for transport via aircraft.
A passenger service unit (PSU) is an aircraft component situated above each row in the overhead panel above the passenger seats in the cabin of airliners.
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