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  2. Telephone interpreting - Wikipedia

    en.wikipedia.org/wiki/Telephone_interpreting

    Telephone interpreting is especially helpful for settings in which the two parties would communicate via telephone anyway, such as interactions between call centers and consumers, calls between members of the public and emergency telephone call centres, etc. Telephone interpreting can be used to take applications over the phone and help ...

  3. Small Business Phone System: A Guide to Service Types ... - AOL

    www.aol.com/small-business-phone-system-guide...

    A PBX phone system provides an auto attendant, extensions, and customized call menus. Traditional phone systems, known as plain old telephone services (POTS), rely on physical phone lines, i.e ...

  4. List of telephony terminology - Wikipedia

    en.wikipedia.org/wiki/List_of_telephony_terminology

    Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...

  5. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

  6. Business telephone system - Wikipedia

    en.wikipedia.org/wiki/Business_telephone_system

    An IP PBX handles voice calls over the Internet Protocol (IP), bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware or can carry out its functions virtually, performing the call-routing activities of the traditional PBX or key system as a software system. The virtual version is also called a "Soft ...

  7. Operator assistance - Wikipedia

    en.wikipedia.org/wiki/Operator_assistance

    A third number call or third party call is an operator assisted telephone call that can be billed to the party other than the calling and called party. The operator calls the third number for the party to accept the charges before the call can proceed. Time and charges was a service that could be requested of an operator before a call began ...

  8. Telephone call - Wikipedia

    en.wikipedia.org/wiki/Telephone_call

    A telephone call or telephone conversation (or telcon [1] [a]), also known as a phone call or voice call (or simply a call), is a connection over a telephone network between the called party and the calling party. Telephone calls started in the late 19th century, initially relying on analog systems.

  9. Long-distance calling - Wikipedia

    en.wikipedia.org/wiki/Long-distance_calling

    A long-distance call is therefore known not as a "toll call" but as a trunk call. It traditionally carried a higher rate ("national rate" instead of "local rate") and requires a trunk prefix and area code be dialled before the number. A trunk call is prefixed with '0' for national calls and '00' for international calls, following the European ...