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In February 2011, Safestyle UK became the first company to be prosecuted under the regulations. In an action [1] brought by North Lincolnshire Council Trading Standards Department they were found guilty under paragraph 25 (ignoring a request not to return) [2] and fined £4000 with £18,000 costs for repeatedly calling on a consumer in Scunthorpe.
Disputes between consumers and businesses that are arbitrated are resolved by an independent neutral arbitrator rather than in court. Although parties can agree to arbitrate a particular dispute after it arises or may agree that the award is non-binding, most consumer arbitrations occur pursuant to a pre-dispute arbitration clause where the arbitrator's award is binding.
The Unfair Terms in Consumer Contracts Regulations 1999 (SI 1999/2083) was a UK statutory instrument, which implemented the EU (then EEC) Unfair Consumer Contract Terms Directive into domestic law. [ n 1 ] It replaced an earlier version of similar regulations, [ n 2 ] and overlaps considerably with the Unfair Contract Terms Act 1977 .
A 'consumer' is "an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession." This extends beyond any previous definition in UK or EU law as it includes contracts that are entered into for a combination of personal and business reasons. It excludes somebody acting on behalf of ...
The Department of Prices and Consumer Protection was established in 1974. This was the first time a government department's title made reference to consumer protection. In 2011 Consumer Minister Edward Davey announced plans within a policy document called Better Choices, Better Deals: Consumers Powering Growth to ensure that businesses would provide key information to their customers on how ...
The UK adopted the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 on 1 October 2015, [42] which set out rules in relation to ADR and put measures into place to widen the use and application of ADR in disputes with consumers after any available internal procedures have been exhausted ...
Such legislation includes the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Protection Act 1987, the Food Safety Act 1990, the Price Marking Order 2004 and the Consumer Rights Act 2015. Trading Standards also work with APHA and DEFRA to ensure disease controls are in place protecting residents and agriculture in the UK.
The institute's journal, Arbitration, has continued to be published since its inception in 1915. Over that time the journal has contributed over 5,000 articles on arbitration and dispute resolution in its many and varied forms. Today the journal incorporates all aspects of dispute resolving within its academic and practitioner output.