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Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 3 January 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)
TASC Outsourcing (pronounced: Task) is a staffing and managed services company of the Middle East headquartered in Dubai, United Arab Emirates. [3] TASC Outsourcing was founded in November 2007 by Mahesh Shahdadpuri in Dubai and has its operations, through its branches and network, across the Arab states of the Persian Gulf which includes the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.
In 2010, Teleperformance acquired Scottish outsourcing call center beCogent for £35 million. [14] It ceased operations in December 2021 mainly due to the impact of the COVID-19 pandemic and remote work. [15] By 2013 Teleperformance had six contact centers in Tunisia. [16] In 2013, Teleperformance acquired full control of TLS Contact. [17]
Knowledge Process Outsourcing (KPO) is a type of outsourcing that involves or requires more advanced technical skills and a higher level of expertise. Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance.
From 1976 to 2006 the Emirates Telecommunications Corporation (Etisalat) was the sole telephone and telecommunications provider for the UAE. [2] And while there were exceptions for free zones and modern housing developments, for the majority of the UAE, Etisalat held a monopoly on business and personal telecommunications services.
A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
UAE-IX is a carrier- and data center-neutral internet exchange point (IXP) situated in Dubai . It interconnects global networks, network operators and content providers in the GCC region. Founded in 2012, [1] UAE-IX is built on a fully redundant switching platform located in two data centers in Dubai, Datamena and Equinix.
On May 13, 2011, NBC announced that Outsourced was cancelled after one season. [6] Outsourced is set in a call center in Mumbai, India, where an American novelties company has recently outsourced its order processing. A lone American manages the call center and must explain American popular culture to his employees as he tries to understand ...