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RBS' central role in the financial crisis led to it being targeted by a protest camp, 'Occupy Edinburgh', who set-up outside their Head Branch on St. Andrews Square in October 2011. The camp was maintained for 108 days and included a number of rallies and protests, as well as a pirate flag being raised on top of the RBS head branch.
From January 2003, the company relaunched as 'The One account' when The Royal Bank of Scotland took a majority shareholding, becoming an RBS mortgage brand along with NatWest and First Active. The One account is operated directly by phone, internet and post, with the customer service originally being provided on a 24/365 basis, but has since ...
Institutional banking provides services to European fund asset managers, fund administrators and corporate service providers. [9] In 2022, NatWest Group announced the creation of Commercial and Institutional, which brought together the Commercial, NatWest Markets and RBS International customer businesses as a new operating segment. [10]
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This meant that RBS had to open a number of branches on a Sunday – the first time that they had had to do this. [52] RBS released a statement on 12 June 2013 that announced a transition in which CEO Stephen Hester would stand down in December 2013 for the financial institution "to return to private ownership by the end of 2014".
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In 2004, RBS purchased the credit card division of Connecticut-based People's Bank. [16] [17] This purchase allowed Citizens to issue and market its own credit cards. In October 2015, RBS sold its remaining stake in Citizens Financial Group, having progressively reduced its stake through an initial public offering (IPO) started in 2014. [18]