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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
The Answer 1571 service, a cut-down version of BT Group's Call Minder service, allows a calling party to leave messages when the called party is engaged or does not answer within a fixed number of rings. The system allows for the storage of up to 20 messages, each of which can be up to 2 minutes long, for up to 60 days (or 20 days once they ...
On 1 November 2014, BT created a new central business services organisation to provide customer services and improve operational efficiency. [88] On 24 November 2014, shares in BT rose considerably on the announcement that the company was in talks to buy back O2, while at the same time confirmed it was also in talks to acquire EE. [89]
In 2019, BT sold the building and revealed plans to relocate their offices to 1 Braham Street near Aldgate East tube station. [6] Their new headquarters was opened in November 2021 (in the intervening time they had continued to occupy the BT Centre in a leaseback deal). [ 7 ]
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