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In the context of the ITIL [1] best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3. In conjunction with the configuration management database (CMDB), it effectively provides the DNA of the data center i.e. all application and build software media ...
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The ITIL approach considers the service desk to be the central point of contact between service providers and users/customers on a day-to-day basis. It is also a focal point for reporting incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services).
Completed in early 2008, MOF 4.0 integrates community-generated processes; governance, risk, and compliance activities; management reviews, and Microsoft Solutions Framework (MSF) best practices. The guidance in the Microsoft Operations Framework encompasses all of the activities and processes involved in managing an IT service: its conception ...
Federation is usually distinguished from ETL (extract, transform, load) solutions in which data is copied into the CMDB. CMDBs can be used for many things, including but not limited to: business intelligence, software and hardware builds, inventory, [ 4 ] impact analysis for change management, [ 5 ] and incident management .
The operational level agreements for information security are set up and implemented based on the ITIL process. This requires cooperation with other ITIL processes. For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security ...
According to ITIL, SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control, and protection of the software assets…throughout all stages of their lifecycle.” [1] Fundamentally intended to be part of an organization's information technology business strategy, the goals of SAM are to ...
The revision was released in July 2018. From that point certified entities enter a three-year transition period to update to the new version of ISO 20000-1, ISO/IEC 20000-1:2018 – Information technology — Service management — Part 1: Service management system requirements.
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