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In response, British Gas workers went on strike between January and June 2021, when workers accepted a new pay deal. [25] In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service [26] and practice of breaking into homes to force people onto pre-payment meters. [27]
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Centrica's operations are principally the supply of electricity and gas to businesses and consumers in the United Kingdom. They are organised as follows: [66] Retail operations, including British Gas which supplies gas, electricity, and services to residential customers, and to businesses under the British Gas Business brand
As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.