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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
The virtual help desk resides between the systems management and service desk platforms to work with the systems that track when trouble tickets open and close, to provide an account of what happens during the support process. This level of granular support activity (e.g. the what, how, when, why and even whose mouse click is used) also helps ...
ITIL regards a call centre or help desk as similar kinds of tech support which provide only a portion of what a service desk can offer. A service desk has a more broad and user-centered approach which is designed to provide the user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the ...
A clue containing a comparative or superlative always has an answer in the same degree (e.g., [Most difficult] for TOUGHEST). [6] The answer word(s) will not appear in the clue itself. The number of words in the answer is not given in the clue—so a one-word clue can have a multiple-word answer. [28]
An American-style 15×15 crossword grid layout. A crossword (or crossword puzzle) is a word game consisting of a grid of black and white squares, into which solvers enter words or phrases ("entries") crossing each other horizontally ("across") and vertically ("down") according to a set of clues. Each white square is typically filled with one ...