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In 2015 Citizens Advice piloted a webchat service allowing people to contact Citizens Advice advisers online [50] both via online instant messenger service and via e-mail. Data from 2015 showed that 7% of all enquiries to Citizens Advice were through the webchat service [48] and 80,000 webchat enquiries were answered. [51]
Citizens Advice Bureau in New Zealand, known as CAB NZ and CAB, was established in 1970, replicating the British Citizens Advice charity. The Māori name, Nga Pou Whakawhirinaki o Aotearoa, reflects a place for seeking help, solace, and strength.
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CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [ 1 ] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [ 2 ]
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It is an umbrella organisation that represents advice organisations throughout the world. It works at a European level with the European Citizen Action Service . [ 1 ] Citizens Advice International aims to promote free advice services [ 2 ] and provide support to Citizens Advice organisations throughout the world. [ 3 ]