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Thousands on hold to HMRC's helpline say they were cut off after waiting for 70 minutes. ... The number for the year so far is more than six times the 6,875 for the whole 2022–23 financial year.
Following reports [6] [7] of conflict between HMRC and the Government Digital Service (GDS), HMRC has been developing its own service which allows users to sign in using an existing Government Gateway user ID. [5] HMRC will begin migration from the Government Gateway to the One Login For Government, a new system being developed by GDS, during 2023.
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His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
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HMRC ceased to use Verify, which had been available for a limited number of online services in parallel with Government Gateway sign-in, with effect from April 2022. [42] On 28 October 2022, it was announced that Verify would be closed, with no new accounts created from mid-December 2022 and all Verify services closed in April 2023. [23] [43]
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Urban regeneration (including The Thames Gateway) The Office for Local Government ("Oflog"), established in 2023, is an office within the department responsible for providing "authoritative and accessible data and analysis about the performance of local government, and support[ing] its improvement". [18]