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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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Ocean is the sixth studio album by the German rock band Eloy, released in 1977. It is a concept album written by Jürgen Rosenthal , retelling the mythos of Plato 's Island of Atlantis , from its creation to its rise, fall, and ultimate destruction, drawing a parallel with humanity's alarming path amidst the Cold War .
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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Work done by Parasuraman, Zeithaml and Berry (Leonard L) [18] between 1985 and 1988 provides the basis for the measurement of customer satisfaction with a service by using the gap between the customer's expectation of performance and their perceived experience of performance. This provides the measurer with a satisfaction "gap" which is ...