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Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. [1] It is used by call centers to improve workforce management and agent ...
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Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
WFO may refer to: . Well-founded ordering, in mathematics, see well-founded relation; W.F.O., a 1994 album by the thrash metal band Overkill Workforce optimization, strategy for managing contact center staffing, processes, and workflows.
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