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Create your online account. Start, stop or transfer utility services. Choose your energy source. Sign up for Paperless Billing. Pay your bill securely. Track your usage. Register. New to Austin? Depending where you live, you could receive one or more utility services from the City of Austin. Get details on Fees and Deposits.
Learn about Austin Energy services, programs, and rebates. Log in to your City of Austin Utilities account, sign up for outage alerts, check current conditions, and get Austin Energy news. Report outages, pay online, and see our power generation mix.
Austin Energy is the City's electric utility. Customers can establish electric service and sign up for outage alerts, take advantage of wind and solar energy options, and learn how to conserve energy and build green.
A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More.
512-494-9400. Learn how to pay your utility bill online, in-person, or by mail. City of Austin utility services include electricity, water, wastewater, solid waste, drainage, and street service.
To start, stop, transfer, your City utilities, or to manage your service, billing, and payment options online, visit City of Austin Utilities Online Customer Care where you can: Create a secure, online account; Pay your bill online or find other payment options and locations; Choose your energy source; Sign up for Paperless Billing; And more ...
The City of Austin offers a variety of payment options so you can pay your bill conveniently. Your payment must be received on or before the due date on the bill. Make a quick payment online or by phone with a credit card. Pay at an authorized pay station. Pay at a drop box.
City of Austin Utilities Customer Care is the City's central customer service center for all billed utility services from the City of Austin. Contact us for help with the following: Residential and commercial utility services. New service, transfer, or service disconnection. Questions about your account or your bill.
Find more information on current conditions, emergency preparation, outage safety, and power restoration in the Power Outages section of Austin Energy’s website. You can register everyone in your household in advance to receive outage alert texts.
Inside City of Austin Rates: Four-Tier Rate Structure. Austin Energy has a four-tier rate structure that allows those with lower use to have lower rates — and thus lower bills. You can conserve electricity by modifying your energy use or by making energy efficiency improvements to your home.