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Thesaurus Linguae Latinae. A modern english thesaurus. A thesaurus (pl.: thesauri or thesauruses), sometimes called a synonym dictionary or dictionary of synonyms, is a reference work which arranges words by their meanings (or in simpler terms, a book where one can find different words with similar meanings to other words), [1] [2] sometimes as a hierarchy of broader and narrower terms ...
Quality planning is implemented as a means of "developing the products, systems, and processes needed to meet or exceed customer expectations." [1] This includes defining who the customers are, determining their needs, and developing the tools (systems, processes, etc.) needed to meet those needs.
OED cites as synonym for "punch-drunk" to 1937, alternate meaning to 1943. [61] See punch-drunk, above, slap-happy, below. punt American Football: Used to convey that things aren't going as planned and it is time to step back and reassess the situation. push it over the goal line American Football: Complete the activity or project, finish the ...
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Wiktionary (UK: / ˈ w ɪ k ʃ ən ər i / ⓘ, WIK-shə-nər-ee; US: / ˈ w ɪ k ʃ ə n ɛr i / ⓘ, WIK-shə-nerr-ee; rhyming with "dictionary") is a multilingual, web-based project to create a free content dictionary of terms (including words, phrases, proverbs, linguistic reconstructions, etc.) in all natural languages and in a number of artificial languages.
It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."
Of these, there is an argument that only forecast expectations are true expectations. Yet, the SERVQUAL instrument appears to elicit ideal expectations. [22] Note the wording in the questionnaire in the preceding figure which grounds respondents in their expectations of what excellent companies will do. Subtle use of words can elicit different ...
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