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Remote issues are different based on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: A Roku simple remote or a Roku voice remote. If you still need help determining which remote you have, review the article with tips for identifying your Roku remote.
I have a Roku Streaming stick with a remote that has the voice button and can turn the sound up and down, my remote will turn the tv on and off and change the volume but won’t change the apps. The other buttons don’t work either. I have changed the batteries, unplugged the roku multiple times and reset my internet and it is still not working.
Hi there, My Roku simple remote for my Roku Express HD has stopped working and I’ve tried resetting the box, changing the batteries in the remote, and all the other suggested troubleshooting tips, and the remote still doesn’t work. This makes me think that the sensor in the remote has gone. I’ve o...
Is your Roku remote refusing to pair? Don't worry, this guide will help you get it working again! Begin by identifying your Roku remote type using our identification guide for helpful tips: What Roku remote do I have? | Official Roku Support. If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple ...
I've been trying to use the remote but is not working. The green light is not blinking. I changed batteries already and tried pairing it with the back and home button pressed at once. Also plugged and unplugged Roku device for more than 20 seconds. This is the Roku Express 4K and the remote control ...
Thank you for your first post here in the Roku Community! We know the importance of having a functional Roku remote to control your Roku device. Help is here. Please check out this support article: Why is my Roku remote not working? We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.
Some infrared universal remotes can also control a Roku TV -- just be sure it says it has codes for Roku TV, not just Roku. Note for others finding this thread: Roku TV remotes from HiSense and Sharp can only be used with HiSense and Sharp Roku TVs because they issue a different set of IR commands than the rest of the Roku TV manufacturers use.
My remote for the Roku Streaming Stick is only 3 months old and ALWAYS stops working. Sometimes removing the batteries for a few seconds will reset it. This time it seems as though the remote has completely stopped working, but the pairing light on the back continues to blink. I have tried unpluggin...
I downloading Roku updates per the message I received from ROKU and now my what I believe is a Simple Remote is not working. Problem with remote is definitely caused by the software updates. No doubt in my mind. When I depress the Home button and get the Home screen information it keeps scrolling. Can't stop the scrolling to choose any options.
If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds. When the status light stops flashing, your rechargeable voice remote has successfully rebooted. For more information, refer to this support article: How to fix your Roku voice remote that is not working | Official Roku Support.