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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
Before November 2014, the Apple Certified Macintosh Technician did not cover the Retina MacBook Pro lineup, as well as all Macs released after 2012. To repair a Late-2013 13-inch MacBook Pro with Retina Display, one must be an Apple Certified Macintosh Technician and pass an exam for repairing 13-inch Retina MacBook Pros (Late 2013 to Early 2015).
The Apple Store is a chain of retail stores owned and operated by Apple Inc. The stores sell, service and repair various Apple products, including Mac desktop and MacBook laptop personal computers, iPhone smartphones, iPad tablet computers, Apple Watch smartwatches, Apple TV digital media players, software, and both Apple-branded and selected third-party accessories.
Computer technicians work in a variety of settings, encompassing both the public and private sectors.Because of the relatively brief existence of the profession, institutions offer certificate and degree programs designed to prepare new technicians, but computer repairs are frequently performed by experienced and certified technicians who have little formal training in the field.
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Apple Inc.'s MFi Program, referring to "Made for iPhone/iPod/iPad", is a licensing program for developers of hardware and software peripherals that work with Apple's iPod, iPad and iPhone. The name is a shortened version of the long-form Made for iPod , the original program that ultimately became MFi.
“What Makes Apple, Apple.” Focuses on one of Jobs's goals: to make complex computer technologies feel understandable and natural. In the course, an instructor showed a slide of the remote control for the Google TV. The remote had 78 buttons. Then the instructor, Nelson, showed a photo of the Apple TV remote, a thin rod with three buttons. [3]
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