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Select Connect with Instacart at the bottom of the Help Center homepage. Select an issue/question under the order, Payments, charges & promos , or Instacart+ . Note: Selecting View order details on the order takes you to the order itself.
Contact our senior and specialized support line for help getting started or placing an order.
Over 1,500 retail banners trust Instacart to help grow their business across 85,000+ retail locations. About the Platform; Connected Stores
Instacart offers senior and specialized support for customers who may need additional help setting up an account or placing an order. Speak to a live specialist at 1–844–981–3433, daily from 8 a.m. — 11 p.m. ET.
On the mobile app or desktop website, s elect Contact Us at the bottom of any article in the Help Center for live chat.
Now, shoppers can contact our support team directly through the shopper app. Shoppers can select a category for support issues to make it more efficient for our team to help you, choose between multiple contact options for support, or connect with an issue specialist in under two minutes — it’s all part of the way we’re offering a better ...
When a customer uses Instacart’s Senior Support Service, a dedicated specialist is ready to assist with a range of high-touch services — from setting up an account, to filling a virtual cart and placing a first order, to providing tutorials on key Instacart features like setting preferred replacements and chatting with their shopper, to ...
If something isn’t right, you’ve got options. In the Instacart app or website, you can report: Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; If an order never came, or you get someone else’s order, you can reach out to Instacart Customer Experience.
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