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Justfly.com is a Canadian company and subsidiary of FlightHub Group. The company was founded in 2012 in Montreal [1] and justfly.com was created in 2014 to offer international and domestic travel options to American consumers. In 2019, it had 5 million customers. [1]
The company looked at the median response time for customer service inquiries based on the time of day that the request was initiated. ... are able to staff their customer service 24/7, but most ...
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Trying to call, even as a preferred customer, meant a six-hour wait. He quickly booked a Friday night flight on Southwest Airlines as a hedge. Then he headed to the airport and got in line at Delta.
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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
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