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The Sijil Pelajaran Malaysia (SPM), or the Malaysian Certificate of Education, is a national examination sat for by all fifth-form secondary school students in Malaysia.It is the equivalent of the General Certificate of Secondary Education (GCSE) of England, Wales and Northern Ireland; the Nationals 4/5 of Scotland; and the GCE Ordinary Level (O Level) of the Commonwealth of Nations.
Penilaian Menengah Rendah (commonly abbreviated as PMR; Malay for Lower Secondary Assessment) was a Malaysian public examination targeting Malaysian adolescents and young adults between the ages of 13 and 30 years taken by all Form Three high school and college students in both government and private schools throughout the country from independence in 1957 to 2013.
The SPM was based on the old British School Certificate examination before it became General Certificate of Education O Levels examination, which became the GCSE (General Certificate of Secondary Education). As of 2006, students are given a GCE 'O' Level grade for their English paper in addition to the normal English SPM paper.
Grievance (labour) A grievance is a formal complaint that is raised by an employee towards an employer within the workplace. There are many reasons as to why a grievance can be raised, and also many ways to go about dealing with such a scenario. Reasons for filing a grievance in the workplace can be as a result of, but not limited to, a breach ...
Diplomatic correspondence. An 1862 letter of condolence from Abraham Lincoln to Queen Victoria on the occasion of the death of Prince Albert shows the republican salutation "Great and Good Friend". Diplomatic correspondence is correspondence between one state and another and is usually of a formal character. It follows several widely observed ...
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
A letter is a written message conveyed from one person (or group of people) to another through a medium. [ 1 ] Something epistolary means that it is a form of letter writing. The term usually excludes written material intended to be read in its original form by large numbers of people, such as newspapers and placards, although even these may ...
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...
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