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Webex by Cisco is an American subsidiary of Cisco Systems that develops and sells web conferencing, videoconferencing and contact center as a service applications. [1] It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2]
Cisco Unified Communications Manager Express (CUCME) - a small scale/single server contact center solution Cisco Unified Operations Manager (CUOM)— a NMS for voice. It features real-time monitoring of all system elements, and performs automatic discovery for the entire system and provides contextual diagnostics for troubleshooting .
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]