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Workplace communication is the process of communicating and exchanging information (both verbal and non-verbal) between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust ...
Workplace listening is a type of active listening that is generally employed in a professional environment. Listening skills are imperative for career success, organizational effectiveness , and worker satisfaction.
Work behavior is one of the significant aspects of Human Behavior. It is an individual's communication towards the rest of the members of the work place. It involves both verbal as well as non-verbal mode of communication. For example, trust is a non-verbal behavior which is often reflected by a verbal communication at a work place.
An example of pseudo-listening is trying to multitask by talking on the phone while watching television or completing work. [5] Pseudo-listening is the most ineffective way to communicate because after the conversation one will not have retained much of the information that was said. [6]
In a virtual workplace this is also true. In a virtual workplace the only in-person communication is in small discussion groups. This kind of organization is very susceptible to employee silence because there is almost no person-to-person communication, and it is very easy to ignore or misinterpret things like email.
Other than facial expressions, body language and posture are the main non-verbal social cues that we use. [25] For instance, body language can be used to establish personal space, which is the amount of space needed for oneself in order to be comfortable. Taking a step back can therefore be a social cue indicating a violation of personal space.
Workplace deviance is also closely related to abusive supervision. Abusive supervision is defined as the "subordinates' perceptions of the extent to which their supervisors engage in the sustained display of hostile verbal and nonverbal behaviors". [ 3 ]
[20] Specific actions of workplace bullying include the following: false accusations of mistakes and errors, hostile glares and other intimidating non-verbal behaviors, yelling, shouting, and screaming, exclusion and the "silent treatment," withholding resources and information necessary to the job, behind-the-back sabotage and defamation, use ...
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