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Zoho Office Suite is an Indian web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), [1] project management, [1] invoicing and other applications.
Zoho CRM was released in 2005, along with Zoho Writer, the company's first Office suite product. [9] Zoho Projects, Creator, Sheet, and Show were released in 2006. [9] Zoho expanded into the collaboration space with the release of Zoho Docs and Zoho Meeting in 2007. In 2008, the company added invoicing and mail applications, reaching one ...
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Outlook.com, formerly Hotmail, is a free personal email service offered by Microsoft. This includes a webmail interface featuring mail, calendaring, contacts, and tasks services. Outlook can also be accessed via email clients using the IMAP or POP protocols.
An intranet portal is the gateway that unifies access to enterprise information and applications [1] on an intranet. It is a tool that helps a company manage its data, applications, and information more easily through personalized views.
In order to compete with these new and quickly growing stand-alone CRM solutions, established enterprise resource planning (ERP) software companies like Oracle, Zoho Corporation, [9] SAP, [10] Peoplesoft (an Oracle subsidiary as of 2005) [11] and Navision [12] started extending their sales, distribution and customer service capabilities with ...
In contrast to the support requests for Microsoft products run on a company's infrastructure, such as when a support inquiry is made about mail-sending issues using Outlook and the customer's Microsoft Exchange Server, the technical aspects of support requests for BPOS may differ significantly. Additionally, customer expectations are different ...