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Workplace aggression is a specific type of aggression which occurs in the workplace. [ 1 ] [ 2 ] Workplace aggression is any type of hostile behavior that occurs in the workplace. [ 3 ] [ 1 ] [ 4 ] It can range from verbal insults and threats to physical violence, and it can occur between coworkers, supervisors, and subordinates.
Workplace bullying overlaps to some degree with workplace incivility but tends to encompass more intense and typically repeated acts of disregard and rudeness. Negative spirals of increasing incivility between organizational members can result in bullying, [ 18 ] but isolated acts of incivility are not conceptually bullying despite the apparent ...
Some examples of uncivil communication include rude gestures, vulgar language, interrupting, and loudly having private discussions in public spaces. [4] Recent poll data suggests that Americans believe uncivil communication is a serious problem, and believe it has led to an increase in physical violence. [ 8 ]
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The workplace in general can be a stressful environment, so a negative way of coping with stress or an inability to do so can be particularly damning. Workplace bullies may have high social intelligence and low emotional intelligence (EI). [93] In this context, bullies tend to rank high on the social ladder and are adept at influencing others.
Workplace communication is the process of exchanging information and wisdom, both verbal and non-verbal between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust and ...
However, most rudeness serves functional or instrumental purposes in communication, and skillfully choosing when and how to be rude may indicate a person's pragmatic competence. Robin Lakoff addressed what she named strategic rudeness , a style of communication used by prosecutors and therapists ( attack therapy ) to force their interlocutors ...
Interpersonal conflict among people at work has been shown to be one of the most frequently noted stressors for employees. [20] [21] The most often used scale to assess interpersonal conflict at work [22] is the Interpersonal Conflict at Work Scale, ICAWS. [23] Conflict has been noted to be an indicator of the broader concept of workplace ...