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Phone Call - PC-to Phone voice calls to landline and wireless numbers anywhere in the world (charges applied) The Phone Call service utilized Windows Live Messenger and Voice over Internet Protocol technology to provide users an inexpensive way to make domestic and international phone calls from a computer. [1] Microsoft also released the ...
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Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).
Event Viewer is a component of Microsoft's Windows NT operating system that lets administrators and users view the event logs, typically file extensions .evt and .evtx, on a local or remote machine.
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The call logging trial proved successful and while it was initially designed to gather phone call data and cost of billing details specific to the customers' call's, a hidden benefit emerged such that local management were also able to see a pattern of the types of calls being generated, i.e. calls to and from certain businesses in addition to ...