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When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...
A. "Parsu" Parasuraman is an Indian-American marketing professor and author. He is the Professor and the James W. McLamore Chair in Marketing at the University of Miami . [ 1 ] [ 2 ]
Volume 7: Parasuraman, A., Valarie A. Zeithaml, and Arvind Malhotra, "E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality," (February 2005) Volume 6: Keiningham, Timothy L., Tiffany Perkins-Munn, and Heather Evans, "The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment," (August 2003)
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Printing system can render any document to a PDF file, thus any Linux program with print capability can produce PDF files Pdftk: GPLv2: No Yes Yes Command-line tools to merge, split, en-/decrypt, watermark/stamp and manipulate PDF document files. Front end to an older version of the iText library. poppler: GNU GPL: Yes Yes
The service supports the conversion of documents, images, audio, video, e-Books, CAD files and compressed file formats. [ 6 ] [ 7 ] Users can type in a URL or upload one or more files (if they are all of the same format) from their computer; Zamzar will then convert the file(s) to another user-specified format, such as an Adobe PDF file to a ...
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