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Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Ally’s loan services tend to get a lot of negative customer reviews which lead to complaints being filed. For customers who use Ally for checking and savings, the satisfaction is significantly ...
Average customer ratings for firms had fallen by 10.5% compared to the same period in 2021, and had flatlined since the end of 2023. The charity said customer service standards had still not ...
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Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and ...
Other researchers have noted that there is no empirical evidence that the "likelihood to recommend" question is a better predictor of business growth than other customer-loyalty questions (e.g., overall satisfaction, likelihood to purchase again, etc.), and that the "likelihood to recommend" question does not measure anything different from ...
Image credits: FableAgainIGuess #2. Came in. Ordered. Ate their food in silence. Left minimal mess and a reasonable tip. Then buggered off. My perfect customer. 5 stars.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.