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  2. Business process outsourcing in the Philippines - Wikipedia

    en.wikipedia.org/wiki/Business_process...

    With the Philippines being the 39th largest economy in the world, the country continues to be a promising prospect for the BPO Industry. In August 2014, the Philippines hit an all-time high for employment in the BPO industry. From 101,000 workers in 2004, the labor force in the industry grew to over 930,000 in just the first quarter of 2014. [7]

  3. Call center industry in the Philippines - Wikipedia

    en.wikipedia.org/wiki/Call_center_industry_in...

    A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.

  4. Outsourcing - Wikipedia

    en.wikipedia.org/wiki/Outsourcing

    The BPO industry in the Philippines generated $26.7 billion in revenues in 2020, [212] while around 700 thousand medium and high skill jobs would be created by 2022. [ 213 ] In 2015, official statistics put the size of the total outsourcing industry in China, including not only the BPO industry but also IT outsourcing services, at $130.9 billion.

  5. Economy of the Philippines - Wikipedia

    en.wikipedia.org/wiki/Economy_of_the_Philippines

    The majority of the top ten BPO firms of the United States operate in the Philippines. [92] Call centers began in the Philippines as plain providers of email response and managing services and is a major source of employment. Call center services include customer relations, ranging from travel services, technical support, education, customer ...

  6. Philippine Cyber Corridor - Wikipedia

    en.wikipedia.org/wiki/Philippine_Cyber_Corridor

    The Information Technology and Business Process Association of the Philippines (IBPAP) and the Philippines’ Department of Science and Technology (DOST) outlined in their road map for 2011–2016 forecasts that the BPO industry would reach a target of $25 billion in revenues by 2016. This would form 7.3 per cent of the country's GDP and employ ...

  7. Business process outsourcing - Wikipedia

    en.wikipedia.org/wiki/Business_process_outsourcing

    The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017. [31] The BPO industry in the Philippines generated $22.9 billion in revenues in 2016, [32] while around 700 thousand medium and high skill jobs would be created by 2022. [citation needed]

  8. Advanced Contact Solutions - Wikipedia

    en.wikipedia.org/wiki/Advanced_Contact_Solutions

    ACS provided services to companies in the United States, Canada, Australia, United Kingdom, and the Philippines. [citation needed] Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati, Quezon City, and Lipa City. [3]

  9. Stream Global Services - Wikipedia

    en.wikipedia.org/wiki/Stream_Global_Services

    Stream Global Services (formerly known as Global BPO Services Corp.), [3] was a BPO company acquired by Convergys through a definitive merger, [4] [dead link ‍] together with more than 37,000 employees in 22 countries [5] and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin ...