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With the Philippines being the 39th largest economy in the world, the country continues to be a promising prospect for the BPO Industry. In August 2014, the Philippines hit an all-time high for employment in the BPO industry. From 101,000 workers in 2004, the labor force in the industry grew to over 930,000 in just the first quarter of 2014. [7]
A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
The BPO industry in the Philippines generated $26.7 billion in revenues in 2020, [212] while around 700 thousand medium and high skill jobs would be created by 2022. [ 213 ] In 2015, official statistics put the size of the total outsourcing industry in China, including not only the BPO industry but also IT outsourcing services, at $130.9 billion.
The majority of the top ten BPO firms of the United States operate in the Philippines. [92] Call centers began in the Philippines as plain providers of email response and managing services and is a major source of employment. Call center services include customer relations, ranging from travel services, technical support, education, customer ...
The Information Technology and Business Process Association of the Philippines (IBPAP) and the Philippines’ Department of Science and Technology (DOST) outlined in their road map for 2011–2016 forecasts that the BPO industry would reach a target of $25 billion in revenues by 2016. This would form 7.3 per cent of the country's GDP and employ ...
The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017. [31] The BPO industry in the Philippines generated $22.9 billion in revenues in 2016, [32] while around 700 thousand medium and high skill jobs would be created by 2022. [citation needed]
ACS provided services to companies in the United States, Canada, Australia, United Kingdom, and the Philippines. [citation needed] Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati, Quezon City, and Lipa City. [3]
Stream Global Services (formerly known as Global BPO Services Corp.), [3] was a BPO company acquired by Convergys through a definitive merger, [4] [dead link ] together with more than 37,000 employees in 22 countries [5] and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin ...