Search results
Results from the WOW.Com Content Network
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
Deming offered 14 key principles to managers for transforming business effectiveness. The points were first presented in his book Out of the Crisis (p. 23–24). [33] Although Deming does not use the term in his book, it is credited with launching the Total Quality Management movement. [34]
Quality management is focused both on product and service quality and the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines ...
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of it is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service. [1]
Val Feigenbaum's contributions to the quality body of knowledge include: "Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction."
The goal of TPM is the improvement of equipment effectiveness through engaging those that impact on it in small group improvement activities. Total quality management (TQM) and total productive maintenance (TPM) are considered as the key operational activities of the quality management system.
They presume basic preconditions, common to our European socio-political and administrative culture: legitimacy (democratic parliamentary), the rule of law and ethical behaviour based on common values and principles such as openness, accountability, participation, diversity, equity, social justice, solidarity, collaboration and partnerships.
Quality engineering is the discipline of engineering concerned with the principles and practice of product and service quality assurance and control. [1] In software development, it is the management, development, operation and maintenance of IT systems and enterprise architectures with high quality standard. [2] [3] [4]