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  2. Gross rating point - Wikipedia

    en.wikipedia.org/wiki/Gross_rating_point

    Since "the required frequency changes with the product and the competitive climate it is in", [2] the purpose of the GRP metric is to measure impressions compared to the number of people in the target for an advertising campaign. [3] GRP values are commonly used by media buyers to compare the advertising strength of components of a media plan.

  3. Performance indicator - Wikipedia

    en.wikipedia.org/wiki/Performance_indicator

    A performance indicator or key performance indicator (KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [ 2 ]

  4. Target rating point - Wikipedia

    en.wikipedia.org/wiki/Target_rating_point

    For example, if an advertisement appears more than once, the entire gross audience, the TRP figure is the sum of each individual GRP, multiplied by the estimated target audience in the gross audiences. The TRP and GRP metrics are both critical components for determining the potential marketing reach of a particular advertisement.

  5. DMAIC - Wikipedia

    en.wikipedia.org/wiki/DMAIC

    This is a data collection step, the purpose of which is to establish process performance baselines. The performance metric baseline(s) from the Measure phase will be compared to the performance metric at the conclusion of the project to determine objectively whether significant improvement has been made.

  6. Performance measurement - Wikipedia

    en.wikipedia.org/wiki/Performance_measurement

    Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component. [dubious – discuss] [1] Definitions of performance measurement tend to be predicated upon an assumption about why the performance is being measured. [2]

  7. Benchmarking - Wikipedia

    en.wikipedia.org/wiki/Benchmarking

    Target future performance; Communicate; Adjust goal; Implement; Review and recalibrate; The following is an example of a typical benchmarking methodology: Identify problem areas: Because benchmarking can be applied to any business process or function, a range of research techniques may be required.

  8. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    The Marketing Accountability Standards Board endorses the definitions, purposes, and measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. [7] In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and ...

  9. Metrics Reference Model - Wikipedia

    en.wikipedia.org/wiki/Metrics_Reference_Model

    The metrics reference model (MRM) is the reference model created by the Consortium for Advanced Management-International (CAM-I) to be a single reference library of performance metrics. This library is useful for accelerating to development of and improving the content of any organization's business intelligence solution.

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