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In general, Internet service in the Philippines is still too unaffordable for majority of the population. The prices are declining but the market continues to struggle against low entry level packages. [21] From being the "texting capital of the world," the Philippines has one of the heaviest social media usage globally.
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Bayan Telecommunications Inc. (BayanTel) is a telecommunications company headquartered in Quezon City, Philippines serving areas in Metro Manila, Bicol and local exchange service areas in the Visayas and Mindanao regions combined, cover a population of over 25 million, nearly 33% of the population of the Philippines.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
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