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Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
The right to petition government for redress of grievances is the right to make a complaint to, or seek the assistance of, one's government, without fear of punishment or reprisals. The right can be traced back to the Bill of Rights 1689 , the Petition of Right (1628) , and Magna Carta (1215) .
indicating that the right to petition is cognate with the right to redress of grievance in Parliament. Similar clauses are found in Scotland's Petition of Rights. [8] Prince William of Orange (Future King William III) described in his Declaration of Reason the grievances that would result in the 1688 Bill of Rights. [9]
Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...
To file a complaint, a consumer obtains a copy of the Consumer Protection Act. The format for filing a complaint is simple, with guidelines provided for reference. It is advisable to describe the facts and support the claim with comprehensive documentation. The consumer must attach photocopied documents (evidence and references) in the ...
The National Campaign for People's Right to Information demanded the Whistleblowers Protection Bill, 2011, be amended, including by a clearer definition of victimization, protection for persons other than the whistleblowers who provide relevant information, penalty for mala fide revelation of the identity of whistleblowers, a time limit for complaints and provision for filing anonymous complaints.
The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 is a legislative act in India that seeks to protect women from sexual harassment at their place of work. It was passed by the Lok Sabha (the lower house of the Indian Parliament ) on 3 September 2012.
Kerala State Consumer Disputes Redressal Commission laid down below process of filing and resolving complaints: [16] [17] [18] Complaints can be filed electronically and examination of disputing parties is done through video-conferencing, which includes hearing and/or examination through any other mode.